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| Annual
Email Support |
Annual email support is available to all registered users and
includes the following benefits:-
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Unlimited email support. All
support issues must be sent to only |
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Free minor revision product upgrades |
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Get answers via keyword searches, natural language queries, FAQ's, and more!
Available via the comprehensive help included with ieSupportManager.
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Please click
here to download a zipped version of our
sample support agreement.
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| Per incident |
If you do not have a current license or support contract you may request support on a per incident basis, however there will be a charge for this support at a
rate of € per
incident. Click
here if you wish to submit a support incident.
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ieComputerSystems asks that all users access our support facility
within ieSupportManager. While running ieSupportManager click
on 'Help', then 'About' and lastly click on 'Contact Us'. This will launch your
default e-mail utility and will automatically fill in a number of items for you.
Please fill in the rest of the details about the problem you have
encountered. Items that you should include are :-
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The version
of ieSupportManager in use |
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What the
nature of the problem is or the exact error message shown (if any) |
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Where the
problem occurs |
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What tasks
were being performed at the time of the problem |
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What
operating system ieSupportManager is running on |
ieComputerSystems recommends that users
first consult our provided help files, our FAQ Page
or our Revision History Page before sending an
e-mail. This may save time and frustration and allows us to provide high
quality software at a competitive price.
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