Annual email support is available to all registered users and
includes the following benefits:-
•
Unlimited email support. All
support issues must be sent to only
•
Free minor revision product upgrades
•
Get answers via keyword searches, natural language queries, FAQ's, and more!
Available via the comprehensive help included with ieSupportManager.
Please click
here to download a zipped version of our
sample support agreement.
Per incident
If you do not have a current license or support contract you may request support on a per incident basis, however there will be a charge for this support at a
rate of € per
incident. Click
here if you wish to submit a support incident.
ieComputerSystems asks that all users access our support facility
within ieSupportManager. While running ieSupportManager click
on 'Help', then 'About' and lastly click on 'Contact Us'. This will launch your
default e-mail utility and will automatically fill in a number of items for you.
Please fill in the rest of the details about the problem you have
encountered. Items that you should include are :-
•
The version
of ieSupportManager in use
•
What the
nature of the problem is or the exact error message shown (if any)
•
Where the
problem occurs
•
What tasks
were being performed at the time of the problem
•
What
operating system ieSupportManager is running on
ieComputerSystems recommends that users
first consult our provided help files, our FAQ Page
or our Revision History Page before sending an
e-mail. This may save time and frustration and allows us to provide high
quality software at a competitive price.
FAQs
You can access our latest FAQs via this link or if you
prefer you may download a complete list of FAQs from our Downloads
page.
ieSupportManager
Installation Guide
For your convenience you can download a zipped version of our installation
guide from our Downloads
page.
Sales Queries
Tel: +353 - 1 - 8648720
Fax: +353 - 1 - 8648730
Sales queries in relation to any of ieComputerSystems'
products and services can be directed to the fax/phone numbers above or the sales email below.
All support issues however must be sent to the support email only.
