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| Q |
How long does my trial period last?
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| A |
The trial period will allow you 6 months
free unlimited access to ieSupportManager (starting from the date of
registration). This offer is valid for new ieSupportManager customers only.
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| Q |
Does the free for 6 months
offer cost anything?
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| A |
No cost whatsoever.
Its FREE! |
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| Q |
How do I register for the free for 6 months
offer?
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| A |
Please Note: Due to the high amount of
fraud associated with free email accounts (Gmail, Yahoo, Hotmail etc.) and their high
level of anonymity, we cannot accept registrations from anonymous email
addresses. If you cannot
provide us with an alternative email address, please email our Sales Department
at
and we will manually process your
free for 6 months license. |
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| Q |
When does the 6 month period start?
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| A |
Technically, your 6 month ieSupportManager software trial period begins the date
we create the free for 6 months license file for you. This usually happens the day you
register your free for 6 months license with us. |
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| Q |
What happens after 6 months?
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| A |
Prior to the end of the 6 month trial period, you will receive email
notifications informing you that your trial period is about to expire. If you do not purchase
a full license prior to the end of 6 months then ieSupportManager will
revert to an
evaluation copy and you will no longer be able to logs calls or create any new
customers.
When you purchase a full license you can simply install this license over
your free for 6 months license. Effectively we are giving you the first six months free use
of ieSupportManager. Thereafter to continue using ieSupportManager you must
purchase an annual license, please visit our
ordering information
page for more details.
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| Q |
After my trial period is complete, what will
happen to my data?
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| A |
The data that you entered during the trial period will remain intact in the
ieSupportManager
database. Although, you will still be able to look up records you will not be
able to log calls or create new customers. |
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| Q |
What are the system requirements for the program?
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| A |
Please refer to our downloads page for the
system requirements. |
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| Q |
Are there any functional restrictions with the free for 6
months license?
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| A |
None whatsoever. The free for 6 months license will enable all functions of
ieSupportManager, so every feature and aspect of the product is available for
you to test-drive. The only limit being the 6 month time limitation. |
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| Q |
How do I install ieSupportManager?
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| A |
Please refer to our comprehensive
installation guide. |
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| Q |
Where can I download ieSupportManager?
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| A |
You can download ieSupportManager from our
downloads page but
to avail of the free for 6 months
offer you must
register with us to receive your
free for 6 months license. |
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| Q |
I have downloaded and installed ieSupportManager and when I run it, it prompts
me for a user name and password. What username/password should I use ?
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| A |
The default user name = ADMINISTRATOR and the default password = admin. Please
note that the user name will always be in capitals, but that passwords are
case sensitive. |
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| Q |
Are there resources available to help me evaluate the
ieSupportManager?
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| A |
We design all our products with an intuitive interface that is
very easy to understand and follow. If you would like additional instruction
on ieSupportManager, feel free to contact us
for more information.
For some
product trials you may receive some communications
with helpful resources and tips to help you get the most from your
trial.
There are also these additional free resources available to
you:
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| Q |
How do I uninstall ieSupportManager?
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| A |
ieSupportManager includes an uninstall program that allows you to remove
the software from your computer if it doesn’t meet your
needs. To help us continually improve our products we would like to hear from
you if
you feel ieSupportManager does not suit for any reason. To uninstall
ieSupportManager please refer to our
installation guide. |
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| Q |
Am I eligible to receive support during my trial period?
|
| A |
Yes, all
of our trial users receive free product support during their
trial. Please see our FAQs first or alternatively you can email
us at |
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| Q |
How do I purchase this program?
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| A |
The ordering process is very quick and easy, please visit our
ordering information
page for more details |
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| Q |
Can I convert my free for 6 months license to a full license?
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| A |
Yes, you simply need to purchase a full license.
The ieSupportManager free for 6 months
license offer is "try and buy," meaning you can
evaluate our helpdesk product for FREE for 6 months. You can
then purchase an annual license during the trial period or
after the trial period ends, please visit our
ordering information
page for more details. |
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| Q |
I would like to have more time to evaluate the software.
Can I extend my trial period?
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| A |
Unfortunately, you may not extend a free
for 6 months license once it
expires at the end of 6 months, nor can you install another
copy of the same free for 6 months license onto the same computer to try
again.
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| Q |
Should I make a backup copy of
ieSupportManager?
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| A |
This is not necessary when ‘unlocking’ ieSupportManager having purchased a
license. However, it is good practice to backup ieSupportManager in the
event of hardware or other failures.
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| Q |
How do I get the FREE for 6
Months license again?
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| A |
You can register for your free for 6 months license via our registration form.
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